Heybazi Privacy Policy — How Your Data Is Kept Safe

Heybazi (heybazi.app) places the highest importance on your privacy. This Privacy Policy ("Policy") explains what data we collect, how we use it, and how your information is kept secure.

By using the heybazi website or creating an account, you agree to this Privacy Policy. This policy governs our Terms & Conditions Supplementary to.

This policy applies to the heybazi website, mobile version, and any apps released in the future. For users in Bangladesh, applicable local data protection laws are also observed.

Heybazi collects two types of data — information you provide directly, and data collected automatically.

We never store your password, full bank card number, or any other sensitive financial credentials.

Heybazi uses your data solely for the following purposes:

Heybazi never uses your data to make automated decisions that could harm you — such as closing your account without cause.

Heybazi does not sell your personal data to advertisers, marketing companies, or any third party. However, limited sharing may occur in certain circumstances:

• Payment Providers: Necessary information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process transactions. These providers maintain their own privacy policies.
• Legal Obligations: Information may be required to be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited information may be shared with regulatory authorities to prevent money laundering or financial crimes.
• Technology Partners: Necessary data is shared with trusted technology service providers to operate the site; however, they are not permitted to use this data for their own purposes.

Heybazi uses cookies and similar technologies to ensure the site functions properly and to improve your experience. We primarily use three types of cookies:

• Essential Cookies: Mandatory Required for login sessions, security, and core site functionality. These cannot be disabled.
• Functional Cookies: Optional To remember your preferences (language, settings). Disabling this will still allow the site to function, but some features may not be available.
• Analytics Cookies: Optional To understand which pages on the site are visited most. This data is anonymous and cannot be used to identify any individual.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the site's functionality.

Heybazi does not retain your data longer than necessary. Our general policy is:

• Active Account Data: Retained for as long as your account remains active.
• Transaction Details: Retained for 5–7 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure.
• Log Files & Technical Data: Up to 12 months.
• Support Contact: Up to 2 years after an issue is resolved.

If you request account closure, all data will be deleted within 30 days, except where retention is required by law.

Heybazi gives you full control over your data. Your rights include:

To exercise these rights support@heybazi.app-or reach us via live chat. We will respond within 30 days.

Heybazi is strictly for users aged 18 and above. We do not knowingly collect or store data from any minors.

If a minor has registered by mistake and we are notified, that account and all associated data will be deleted immediately.

If a parent or guardian suspects their child has created an account on heybazi, please contact us immediately.

Heybazi uses industry-standard security technologies to protect your data:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Multiple firewall layers are active at the server level.
• Two-Factor Authentication (2FA): OTP verification is required when accessing your account.
• Regular Security Audits: Regularly audited by third-party security experts.
• Anomaly Detection: Automated systems detect and flag suspicious activity.
• Data Backup: Regular encrypted backups are maintained.

In the event of a data breach, heybazi will notify affected users within 72 hours and take the necessary steps to address it.

Heybazi may update this privacy policy when necessary. In the event of changes:

• The updated version will be published on this page and the "Last Updated" date will reflect the change.
• You will be notified via your registered mobile number or email address whenever significant changes are made.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@heybazi.app
• Live Chat: Available 24/7 from any page on the site
• Help Center: heybazi Help Center

Upon receiving a privacy-related complaint, heybazi provides an initial response within 48 hours and works to deliver a full resolution within 15 business days.

Heybazi is always committed to protecting your data. Thank you for trusting us.