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Creating a new account, login issues, password reset, and profile updates.
A complete guide to depositing and withdrawing via Mobile Pay, Nagad, Rocket, and bank transfer.
Answers to all your questions about welcome bonuses, cashback, free bets, and wagering requirements.
A simple guide to placing bets, live betting, cash out, and understanding odds.
Account verification, two-step login, suspicious login activity, and account security.
Everything you need to know about app download, installation, updates, and mobile betting.
Clear answers to the most frequently asked questions
Go to the heybazi main site and click the "Register" button in the top right corner.
Enter your active Bangladeshi mobile number — this will be your username.
Verify your number using the 6-digit code sent to your phone. If you don't receive the code, please try again after 60 seconds.
Set a strong password of at least 8 characters — mix uppercase letters and numbers.
Complete your profile with your full name and date of birth — this will be required when making withdrawals.
Tips: Only one account can be registered per mobile number. Multiple accounts violate our terms and may result in bonus cancellation.
Log in to your heybazi account and click the wallet icon in the top right corner.
Click the "Deposit" button and select Mobile Pay as your payment method.
Enter the deposit amount and your Mobile Pay number. Minimum deposit is ৳200.
Send payment to the merchant number provided by heybazi via the Mobile Pay app — make sure to enter the reference number correctly.
Once payment is complete, your balance will be updated and you'll receive an SMS within 5 minutes.
Warning: Payments made without a reference number may take longer to reflect in your balance. Always use the reference code provided by heybazi.
The welcome bonus is for new members only — it can be claimed once per number.
On the first deposit page, check that the "Welcome Bonus" option is enabled.
A minimum deposit of ৳500 is required on your first deposit to qualify for the welcome bonus.
After depositing, go to the "Bonus" tab in your wallet to check your bonus balance and wagering progress.
Your withdrawal becomes eligible once you wager the bonus amount 5 times. Keep in mind the 7-day expiry.
Note: Bonus balance cannot be withdrawn directly. Once the wagering requirements are met, you can withdraw your winnings.
Log in to the heybazi app or website and select cricket or football from the Sports menu.
Select the match you want to bet on, then choose a market — Match Winner, Total Runs, or any other available option.
Click on your preferred team or option to add it to the bet slip. Selecting multiple options will create an accumulator.
Enter the stake amount on the bet slip — your potential winnings will be calculated automatically.
Click the "Place Bet" button. A confirmation message means your bet was placed successfully.
Tips: Odds move fast in live betting. Always confirm the odds before placing your bet — heybazi will notify you of any changes beforehand.
However you reach out, we'll respond in Bengali
The fastest way to get help. A Bangla-speaking agent will respond within an average of 2 minutes.
Now ActiveEmail us for detailed issues. Expect a reply within 6 hours — attach screenshots for complex matters.
support@heybazi.appSpeak to us directly for urgent issues. Phone support is available from 9 AM to 11 PM.
9 AM – 11 PMCommon questions are already answered in the FAQ — you may find a solution there before needing to use live chat.
Always available
A quick overview of which support channel to use and when
| Channel | Language | Weekdays | Weekend | Avg. response time | Status |
|---|---|---|---|---|---|
| Live Chat | Bangla, English | 24 Hours | 24 Hours | 2 minutes | Active |
| Bangla, English | 8:00 AM – 12:00 AM | 9:00 AM – 10:00 PM | 6 Hours | Active | |
| Phone | English | 9 AM – 11 PM | 10:00 AM – 9:00 PM | 5 Minutes | Limited |
| FAQ | English | 24 Hours | 24 Hours | Instant | Active |
| Ticket System | Bangla, English | 24 Hours | 24 Hours | 12 hours | Active |
When something goes wrong with online betting, the most frustrating part is not getting the right help at the right time. heybazi takes this seriously. That's why the Help Centre is designed so that the average Bangladeshi user can resolve most issues on their own — without needing to contact anyone.
Here you'll find step-by-step guides, a list of common issues, and direct access to our support channels. Every guide is written in plain, easy-to-understand language.
Deposit-related complaints are among the most common ones received by the heybazi support team. In most cases, the issue comes down to a missing or incorrect reference number. Keeping a few things in mind can prevent this from happening almost entirely:
If your balance still hasn't arrived after 30 minutes, take a screenshot of the transaction and contact us via live chat. The heybazi support team typically resolves this within 1 hour.
When submitted correctly, withdrawals on heybazi are typically processed within 15–30 minutes. However, delays can occur in certain situations:
You can always check your withdrawal status from the Wallet section. If it shows "Processing", please wait. If it shows "Cancelled", the reason will be stated there.
Important: heybazi will never ask you to send money via phone call or WhatsApp. If anyone claims to be from heybazi and makes such a request, stay alert — it could be a scam.
Follow a few simple habits to keep your heybazi account secure. Most online account breaches happen due to weak passwords or logging in on someone else's device.
Having a few details ready before contacting live chat can speed things up considerably. Here's what the heybazi support team will typically ask for:
Having this information ready in advance means the support agent won't need to keep asking, and your issue can be resolved much faster.
Heybazi believes betting should be a form of entertainment — and should stay that way. If you feel it's getting out of control, you can use the Help Centre to temporarily suspend your account or set limits. Visit the Responsible Gaming page to learn more.
Most Frequently Asked Questions in the Help Centre